About us – FAQs

Note: These Frequently Asked Questions (FAQs) are provided as a guide only. They have no impact on the terms and conditions or policies of Orion Satellite Systems Pty Ltd or of reachnet. In the case of inconsistency, the terms and conditions and policies of Orion Satellite Systems Pty Ltd and reachnet have precedence. If you have any doubt, please call 1300 798 007.

Who is reachnet?

reachnet specialises in providing high performance broadband services to households and small to medium sized businesses located in regional Australia. Our satellite-based service is available anywhere in Australia and provides a cost effective platform for the delivery of applications such as:

  • internet access
  • private IP or intranet
  • multicast package delivery for data files
  • telemetry for video monitoring and surveillance
Do I require a telephone line?

No, you do not require a telephone line to use a satellite service.

How does reachnet’s satellite broadband compare to dial-up?

Dial-up operates at 14.4 – 56Kbps. Our service operates from 256Kbps upwards depending on the service plan you choose. Also, our service is 'always on' so you don't need to reconnect each time you want to use it, saving you the cost of a local call each time you connect to the internet.

How do I complain about an issue relating to my reachnet service?

If you have any concerns or issues we recommend that you read through the FAQs covering complaints procedure – please click here before contacting us.

About NBN Co Interim Satellite Service

Click here below for the frequently asked questions on the National Broadband Network's site.