Critical Information Summary
Information About ServicesReachnet offers customers the choice of two service types.
When a data service is shaped, the normal speed will be restored at the start of the new month.
Both service types are available to Reachnet NBN and non NBN customers. Customer speeds will vary depending on location, the modem signal strength and network congestion. Peak speeds for Reachnet NBN customers may achieve 6/1 mbps and Reachnet non-NBN services may achieve 512/128 kbps.
All plans are invoiced monthly in advance and phone charges monthly in arrears. If the customer account is not paid, the service may be suspended or terminated in accordance with the Standard Form of Agreement.
For VoIP services, a phone number that reflects your geographic location will be allocated. Other features of the service include;
Information About Pricing
|Data Plan||Data Allowance||Monthly Fee|
|No contract period||RNLITE||7GB||$40|
|No contract period||RNMID||20GB||$55|
|No contract period||RNMAX||40GB||$75|
|Data with VoIP (PHONE) Plans|
|12 month contract period||RNLITE||7GB||$40||1 Line Rental||$10||$50||$600|
|12 month contract period||RNMID||20GB||$55||1 Line Rental||$10||$65||$780|
|12 month contract period||RNMAX||40GB||$75||1 Line Rental||$10||$85||$1,020|
|ADDITIONAL DATA BLOCKS|
|Additional Data Allowance||Month||Notes|
|VoIP Calls (Phone)|
|29¢ untimed||29¢ untimed||33¢ per minute||See rate schedule|
Early termination chargesA cancellation fee equivalent to the remaining contract value is payable on early termination of a service within the contract service. For services where a contract period does not apply, 45 days' notice is required to cancel a service without charge. For immediate service termination outside the contract period the equivalent of one and a half month's monthly service fee is payable.
Additional service chargesPublic IP address - $10 per month per address
Additional email address – $2 per month
Please note that all prices are GST inclusive.
Other InformationMaximum browsing and download speeds for satellite broadband are dependent on a number of issues including the number of users using the service within the network at any one time, performance of the satellite system, weather conditions (locally and at the station) and the applications being used. Customers may find certain applications will not run as effectively on a satellite broadband service, when compared to an ADSL broadband service. This is largely due to technical differences between the technology types.
Reachnet's Standard Form of Agreement and acceptable use policies, apply to this service. Click here to view these documents.